Let's Find Your Starting Point

PRIVACY POLICY

Effective date: 7 April 2026

This Privacy Policy explains how HealthBiz Coach Pty Ltd trading as Discover Your Edge collects, uses, stores, discloses and manages personal information.

HealthBiz Coach Pty Ltd trading as Discover Your Edge
ABN: 46 655 770 399
Address: Unit 15/37 Blanck Street, Ormeau QLD 4208, Australia
Email: [email protected]
Website: https://discoveryouredge.com.au

In this Privacy Policy, we, us and our mean HealthBiz Coach Pty Ltd trading as Discover Your Edge. You and your mean any person who visits our website, makes an enquiry, purchases from us, engages our services, or otherwise interacts with us.

1. Your privacy matters to us

We are committed to handling personal information in a respectful and responsible way.

This Privacy Policy explains:

what personal information we collect

how we collect it

how we use it

when we may disclose it

how we protect it

how you can request access or correction

how you can make a privacy complaint

By using our website, submitting information to us, purchasing our services, or otherwise dealing with us, you acknowledge this Privacy Policy.

2. What personal information we collect

The personal information we collect depends on how you interact with us, but may include:

your name

email address

phone number

billing address

business name

booking details

payment status

uploaded documents

information you provide in forms, enquiries, strategy discussions or service delivery

call notes and correspondence

assessment or questionnaire answers, including answers provided through any AI readiness assessment or similar tool

website usage information, such as browser type, IP address, device information and pages visited

We do not knowingly collect sensitive information unless it is necessary and we have a lawful basis to do so.

We do not knowingly collect personal information from children under 18.

3. How we collect personal information

We may collect personal information directly from you when you:

visit our website

complete a contact form or booking form

make an enquiry

request information about our services

register for a workshop, training or strategy session

purchase a product or service

upload documents or provide materials to us

attend a Zoom call, training session or workshop

subscribe to our newsletter or marketing emails

complete an assessment, questionnaire or survey

communicate with us by email, phone or other channels

We may also collect certain information automatically when you use our website through tools such as analytics, cookies and similar technologies.

4. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

providing our website, products and services

responding to enquiries and communicating with you

processing bookings and purchases

sending invoices, receipts, confirmations and service-related updates

delivering workshops, training, consulting, strategy sessions and related services

providing recordings, downloads, digital resources and platform access where applicable

managing customer relationships and internal records

improving our website, services and customer experience

conducting assessments, planning activities and related business support

sending newsletters, updates and marketing communications where permitted

protecting our legitimate business interests

complying with legal, tax, accounting or regulatory obligations

We may also use your information for any other purpose permitted or required by law, or for another purpose you have consented to.

5. Direct marketing

We may send you marketing communications, newsletters, updates and promotional material by email where you have requested this, consented, or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected].

If you opt out of marketing communications, we may still send you transactional or service-related messages, such as purchase confirmations, invoices, booking details, updates about services you have purchased, and other important administrative communications. ACMA guidance says commercial electronic messages must include a functional unsubscribe, and unsubscribe requests must be honoured promptly.

We do not currently send marketing SMS messages.

6. Website analytics, cookies and similar technologies

Our website may use cookies, analytics tools and similar technologies to help us understand website usage, improve performance and enhance the visitor experience.

These tools may collect technical and usage information such as:

IP address

device type

browser type

operating system

pages visited

date and time of visit

referring website or source

You can usually control cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of the website.

7. Third-party tools and service providers

We may use third-party providers to help us operate our business, website and services. Depending on how you interact with us, personal information may be collected, processed, stored or accessed through third-party providers we use, including services such as:

Stripe

Google Analytics

Go High Level

ScoreApp

YouTube

Zoom

website hosting and related technical providers

These providers may handle information on our behalf so we can deliver services, process payments, manage bookings, communicate with customers, analyse website usage, host content, or provide digital tools and resources.

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business and deliver our services, including to service providers, professional advisers, contractors and technology providers.

We may also disclose information where required or authorised by law, or where necessary to protect our legal rights.

8. Overseas disclosure

Some of our third-party providers may store, process or access personal information outside Australia.

By dealing with us, you acknowledge that your personal information may be disclosed to overseas recipients through the use of those third-party service providers.

Where we use overseas providers, we take reasonable steps to work with reputable providers and to protect personal information in a commercially reasonable way. OAIC guidance says a privacy policy should state whether personal information is likely to be disclosed overseas, and if practicable specify the countries involved. You asked for a broad clause rather than naming countries, so this draft uses that broader approach.

9. Storage and security

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps may include:

limiting access to personal information

using password-protected systems and accounts

using reputable third-party platforms

maintaining reasonable administrative and technical safeguards

reviewing information handling practices from time to time

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

10. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, and as required for legal, accounting, tax, record-keeping, dispute resolution or legitimate business purposes.

When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it where appropriate and lawful.

11. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us at [email protected].

We may need to verify your identity before responding to your request.

In some circumstances, the law may permit or require us to refuse access. If that happens, we will explain the reason unless we are not required to do so.

OAIC guidance states that privacy policies should explain how an individual may access and seek correction of their personal information.

12. Privacy complaints

If you have a complaint about how we have handled your personal information, please contact:

Michelle Hill, Privacy Contact
HealthBiz Coach Pty Ltd trading as Discover Your Edge
Email: [email protected]

Please provide enough detail for us to understand and investigate your concern.

We aim to respond within 30 days.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

13. Third-party websites and content

Our website may contain links to third-party websites, tools, videos or platforms.

We are not responsible for the privacy practices, content or terms of third-party services. You should review their privacy policies before providing personal information to them.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with the revised effective date. Your continued use of our website or services after changes take effect indicates your acceptance of the updated Privacy Policy.

15. Contact us

If you have any questions about this Privacy Policy or our handling of personal information, please contact:

Michelle Hill, Owner / Privacy Contact
HealthBiz Coach Pty Ltd trading as Discover Your Edge
Unit 15/37 Blanck Street, Ormeau QLD 4208, Australia
[email protected]
https://discoveryouredge.com.au
https://discoveryouredge.com.au/privacy